Updated 19/6/2025
Are you getting the following error message when sending alot of emails from your desktop?
"Recipient address rejected: Rate limit reach, retry later"
With the implementation of our new mail server, we have introduced an updated email policy to ensure stable and reliable service for all users.
Email Sending Limits
Please note the following system-wide limits now in place for SMTP (not our bulk emailer):
- Maximum 200 emails per 10-minute period
- Maximum 2000 emails per day
These limits apply to all SMTP users and are not currently configurable on a per-user basis.
What Happens If You Exceed the Limit?
If your email activity exceeds these limits, your outgoing messages may be blocked or delayed. Users requiring bulk email functionality should consider using our built-in bulk emailer rather than using normal email services.
Recommended Workaround
If you regularly need to send high volumes of email (e.g., monthly statements), you can work around these restrictions by batching your email sends to ensure no more than 200 emails are sent within any 10-minute window.
Example: If you're sending 1000 account emails at the end of the month, you’ll need to distribute them in batches of 200 or fewer every 10 minutes to avoid hitting the threshold.
External Email Service Option
For users who cannot manage batching or need more flexibility, we recommend considering using
SMTP2GO (based in Christchurch, NZ)
Plan starts at NZD $15/month
Visit: https://www.smtp2go.com/pricing
More From This Section
There are several ways that email can be added/accessed on your domain name. Email forwarding, POP3 Mailbox Accounts, IMAP Mailbox Accounts, Google Suite/Apps, Microsoft Office 365, Server Name / MX Record change, Web Mail
You can now add new POP3 or IMAP email mailboxes directly through our CMS. Just click on the red email button under your domain name, then follow the directions
You can find your email mailbox settings via the DOMAINS / EMAILS button in the main menu.
How to change your email password.
Are you getting the following error message when sending a lot of emails from your desktop?
"Recipient address rejected: Rate limit reach, retry later"
Mar 2020 settings tested as working with the office365 desktop client.
If you can connect to your mailbox but no mail is downloaded - see this troubleshooting tip
IMAP settings for the new Outlook for Windows (replacing Windows Mail)
This is different to Outlook 365 - please see other help files.
Known settings for Gmail on Android
Outlook for Mobile is not compatible with our mail servers when trying to connect via a secure (SSL) connection.
Do you have missing emails in your inbox? Have emails disappeared from your inbox?
Known good settings for the Thunderbird Email Client
Settings for Apple iOS / iPadOS products
Setting up email in the default OSX email client.
You should normally be able to let OSX detect the settings, but here are the settings shown in you uncheck Automatically manage connection settings.
We've setup our own iphones this way, works well, it uses the iphone/MS Exchange integration method, even though you are really using GMAIL or Google Apps.
Learn how to move away from xtra/yahoo/hotmail/etc to an awesome gmail experience
You can setup a mail account hosted with us in your standard Gmail account by linking it as a third party account
Make sure you are using the incoming and outgoing mail servers provided by our instructions inside the CMS.
Incoming: mail.cms-tool.net
Outgoing: smtp.cms-tool.net
If you work from multiple locations or through different Internet Providers, then you may find changing your SMTP server all the time is a real hassle
How can i reduce/minimise the amount of spam I receive?
If some emails are not being delivered to you, find out what spam filtering is happening on our servers
How to set your 'reply to' address to your new personalised domain email address
You can have as many email aliases as you require, but limited pop mailboxes.
What is a forwarding email address and when do I need one?
Use this procedure to determine the problem with your email
Yes simply enter the two email addresses in the to field separated by semicolon and no spaces
There are lots of steps in email going from our web forms to your inbox, learn the process here if you are needing to debug email issues
if you have the ability to define SPF records or whitelist SMTP servers, please use include:spf.cms-tool.net
Copies all emails and folders from old IMAP server to new IMAP server
Learn about how we block spam, and how email may be blocked by other ISPs also.
If you should want to view your DMARC reports, here is how to find them
If you have email services with us, you can have an auto responder if you are away on holiday. Here's how.
FAQ Topics
