Outage - I can't see my website
Process to determine why you can't see your website
- Can you search for any words on google and get results? If not, you have a general internet outage, that you should contact your own ISP and not us. As soon as you have your internet connectivity back please continue to the next option below.
- Do you get a server error page or a not found page, or do you get a page saying specifically that the website is offline? If the website has a specific "this website is offline" message, then you should contact the accounts department to ask how you can get your website back online, as this is an accounts issue, not a technical issue.
- Can you view this FAQ, help.cms-tool.net, if you can, then there is no problem with our webserver and it is probably an issue with your domain name or nameserver settings. If we manage your nameserver settings, then it is more likely that your domain has expired.
- If that does not help, please try the following
- Start menu - programs - accessories - command prompt
- Type the following without quotes "tracert www.cms-tool.net" then ENTER
- Either copy and paste the output, or use a screen-shot to let us know the result.
- To do a copy and paste, you right click the mouse then "Mark", Drag mouse over whole page, press enter to do the copy. Then paste into an email
- To do a screen shot, you hold 'Shift' then the "PRNT SCRN" button, then paste into PAINT, then save as jpeg and attach into an email to send to our support desk
More From This Section
Web hosting is how your website remains visible to the worldwide public at all times.
We use very high spec'ed servers (dedicated computers) in a quality data center, with highspeed redundant internet connections, uninteruptable power supplies, etc. Your hosting fee also contributes toward our helpdesk and advanced CMS services.
We prefer you to enter a CNAME record of hosting.cms-tool.net, but learn more about A records here
How to redirect one domain name so it goes to your main domain or remove a redirection.
A process to follow if you can't see your website.
There are different plans available to suit the amount of traffic your site attracts. But are you on the right plan? How can you check?
Learn more about our hosting infrastructure and how you can test specific web servers or access a previous days version of your website
We have lots of different sorts of backups, read more to understand.
Sad to hear, but here are some tips for your new web host when transfering your website.
Find out about our security here
You can change your hosting plan via the ACCOUNTS button at the top right of the CMS
Learn how to block specific countries from viewing your website, such as ones which cause you problems due to robot visiting.
FAQ Topics
Building your site
Advanced Page Types
E-Commerce
- Shopping Basics
- Category Management
- Products
- Product Options
- Layout and Formatting
- Payment Options
- Processing Orders
- Advanced Ecommerce
- Product Pricing, Currencies
- Plugins
- Wholesale
- Rental, Booking and Appointment Systems
- Freight - Couriers
- Stock & Quantities
- Vouchers, Discounts, Loyalty Points
- Selling Photos / Prints
- Shopping Cart Add-on Page types
- Advanced APIs / Add ons
- Point of Sale (POS)
- Reports
- Orders / Invoices
Email & Membership
- Member Management
- Members Pages / Template Customisations
- From Addresses and Reply To Email Notifications
- Global Enquiry form options
- Standard Field Names
- Webmail
- Bulk Email
- CRM Features
- Email Campaigns
- Forums & Blogs
- Pop3/Imap Email Services
- Scams and Hoaxes
- Lead Magnets / Growing Your Customer Database
- Form Spam Filtering
