Logouts / Session Expired / Can't edit page X
If you keep getting logged out after only a few steps, then the problem is to do with session cookies... You need to enable these... here are some tips (the process may vary across different browsers but generally all browsers have these options somewhere)
- Click on your browser tools menu
- Internet Options
- Temporary Files Delete, delete all history, cookies and temporary files
- Temporary Files Settings, check for a new version of the page AUTOMATICALLY
- Security Tab, Default Level
- Privacy Tab, Default Level
- OK
- Close all browser windows... all of them.
- Try again, any luck?
- If not, now consider what firewalls, adware, virus killers, performance enhancers etc you have installed.
- Go through all of those options and ensure that you have disabled any special caching services
- Ensure that "session cookies" or "cookies" in general are not disabled... They should be enabled.
- Restart your computer.
- If all else fails, contact support and let us know who your ISP is, what browser version you are running, what operating system you have, and when you first noticed this problem, and any new/oddball software you have installed in the recent past.
Basically you will find that our service can be used from all sorts of web browsers and internet kiosks of all varieties... So if you are having security session issues, then this is a problem with your computer or your network. If we have all the information, then we might be able to work out your problem... but not always, as we are dependent on what you tell us...
Some other things to try are:
- Ensure you have Windows Security updates enabled
- Update your browser to the latest version
- Consult a local computer technician.
More From This Section
Here are some tips on finding the right answers in this FAQ
You may find it easier to print out the following steps to help create your website.
This page quickly outlines the toolbar functions in the editor
How to add a logo to your website
A quick overview of the editor buttons and what they do
Read here about the importance of publishing changes
You can change the fonts used by the website via the DESIGN > Fonts and Text Colours button
Where to go to change/rename the text that appears in the heading of the website (standard templates)
You can edit your templates footer area via the Design menu.
How to change your contact details on the site and your account
You can give your pages unique filenames and rename in bulk as needed
How to use the Drag and Drop editor including adding links
Add or create a button link in your content using the drag drop editor
Select the text you want to link and click the chain icon to launch the link wizard
You can style a link as a button in the TinyMCE editor.
If you have more than one website here is how to switch between them.
You can change settings to do with any page via the OPTIONS tab.
Not sure about website terminology? Find the definitions of all the web-related terms we use
Detailed instructions on removing stored information from your browser.
This is the most common issue our support desk faces. Browsers cache pages and this causes you to see old/stale content. If this is your issue, there are several answers...
The preferred web browsers for editing content in our CMS is Google Chrome - for both PC and Mac. However, we do widely support Internet Explorer, Firefox, Safari, Opera, etc. Usage of our WYSIWYG rich content component may differ from browser to browser.
Here is a quick list of things that everyone should know.
If you keep getting logged out after only a few steps, then the problem is to do with session cookies... You need to enable these... here are some tips
Adding a Favicon to your site.
FAQ Topics
Building your site
Advanced Page Types
E-Commerce
- Shopping Basics
- Category Management
- Products
- Product Options
- Layout and Formatting
- Payment Options
- Processing Orders
- Advanced Ecommerce
- Product Pricing, Currencies
- Plugins
- Wholesale
- Rental, Booking and Appointment Systems
- Freight - Couriers
- Stock & Quantities
- Vouchers, Discounts, Loyalty Points
- Selling Photos / Prints
- Shopping Cart Add-on Page types
- Advanced APIs / Add ons
- Point of Sale (POS)
- Reports
- Orders / Invoices
Email & Membership
- Member Management
- Members Pages / Template Customisations
- From Addresses and Reply To Email Notifications
- Global Enquiry form options
- Standard Field Names
- Webmail
- Bulk Email
- CRM Features
- Email Campaigns
- Forums & Blogs
- Pop3/Imap Email Services
- Scams and Hoaxes
- Lead Magnets / Growing Your Customer Database
- Form Spam Filtering
