10 tips everyone should know
Here is a quick list of things that everyone should know. These are the answers to the most common support questions.
- It is ok to publish when you're a trial customer. It does not mean go live. Once you are live, it has more meaning. But it effects any navigation in test mode.
- Press SHIFT-ENTER for single spacing on the single plain pages with the word style toolbar.
- Never open our CMS editor in more than 1 web browser or tab
- Save changes regularly, timeouts and logouts are annoying, but a reality with web based applications. Also you will not be warned if you haven't saved changes.
-
Position photos with tables/columns, or the alignment option. You cannot click and drag them sorry.
- Upload photos individually using the "Insert Picture" or similar wizard. You cannot copy and paste photos sorry, even if you see the photo on your page, everyone else in the world might not be able to. To copy a photo from another website, right click the photo, then save as, specify a location and name it then 'save'.
- Not all templates are equal, some are more customisable than others. If you have a specific design change required for a template, please consider using the "positional templates" or contact us to quote for your changes.
- Create form fields individually using the wizard. Do not copy and paste them. Each field needs its own unique field name, which is different from the prompt beside the field name.
- Read the tool tips on the right side of each page, read the help option top right. Most customers experience the same issues, and you will find most answers here.
- Support queries are free, but training and design services are not. e.g. if you have a simple question or think you have identified a bug. However we do not provide support for questions involving HTML, Javascript or CSS style sheets. We also do not provide any support for how to resize or manipulate your images except for the information in this FAQ. If you require any kind of design or SEO help, this time is chargeable. You will be quoted before being charged, so there will not be any unexpected fees.
More From This Section
Here are some tips on finding the right answers in this FAQ
You may find it easier to print out the following steps to help create your website.
This page quickly outlines the toolbar functions in the editor
How to add a logo to your website
A quick overview of the editor buttons and what they do
Read here about the importance of publishing changes
You can change the fonts used by the website via the DESIGN > Fonts and Text Colours button
Where to go to change/rename the text that appears in the heading of the website (standard templates)
You can edit your templates footer area via the Design menu.
How to change your contact details on the site and your account
You can give your pages unique filenames and rename in bulk as needed
How to use the Drag and Drop editor including adding links
Add or create a button link in your content using the drag drop editor
Select the text you want to link and click the chain icon to launch the link wizard
You can style a link as a button in the TinyMCE editor.
If you have more than one website here is how to switch between them.
You can change settings to do with any page via the OPTIONS tab.
Not sure about website terminology? Find the definitions of all the web-related terms we use
Detailed instructions on removing stored information from your browser.
This is the most common issue our support desk faces. Browsers cache pages and this causes you to see old/stale content. If this is your issue, there are several answers...
The preferred web browsers for editing content in our CMS is Google Chrome - for both PC and Mac. However, we do widely support Internet Explorer, Firefox, Safari, Opera, etc. Usage of our WYSIWYG rich content component may differ from browser to browser.
Here is a quick list of things that everyone should know.
If you keep getting logged out after only a few steps, then the problem is to do with session cookies... You need to enable these... here are some tips
Adding a Favicon to your site.
FAQ Topics
Building your site
Advanced Page Types
E-Commerce
- Shopping Basics
- Category Management
- Products
- Product Options
- Layout and Formatting
- Payment Options
- Processing Orders
- Advanced Ecommerce
- Product Pricing, Currencies
- Plugins
- Wholesale
- Rental, Booking and Appointment Systems
- Freight - Couriers
- Stock & Quantities
- Vouchers, Discounts, Loyalty Points
- Selling Photos / Prints
- Shopping Cart Add-on Page types
- Advanced APIs / Add ons
- Point of Sale (POS)
- Reports
- Orders / Invoices
Email & Membership
- Member Management
- Members Pages / Template Customisations
- From Addresses and Reply To Email Notifications
- Global Enquiry form options
- Standard Field Names
- Webmail
- Bulk Email
- CRM Features
- Email Campaigns
- Forums & Blogs
- Pop3/Imap Email Services
- Scams and Hoaxes
- Lead Magnets / Growing Your Customer Database
- Form Spam Filtering
