Logout Issues On Password Protected Pages

Are your customers reporting that they get logged out of your website?

 

Here is a checklist that you might want to get people to check

 

1)

In Internet Explorer,

goto tools menu

internet options.

browsing history

settings

temporary internet files

check for new version of stored pages, should be "automatically"

 

2)

get them to add your website to "trusted sites"

 

also, try clicking the "reset all zones to default level" or "default level"

 

3)

privacy tab

Click Default

 

4)

If that doesn't work and a customer has persistant issues, then please answer these questions.
a) what browser and version? and what computer type?
b) explain the complete navigation that the customer clicks to get logged out
c) what time and date?

 

General Issues To Think About

Note:

Sometimes when we are doing upgrades the customer might be logged out.

This does not happen very often, like maybe on one day a few issues, then none for 2 months. 

 

The typical cause of a logout is either 30 minutes of inactivity or when the customer has temporarily lost their connection to the internet and the modem reconnects automatically... (which may be invisible to the user)... But they would probably have trouble with their internet banking also, if that was the case.