Customising Email Notifications

You can customise the appearance of receipts, invoices, etc. You can include images and logos, but form fields will not work.

To edit the email notification templates, select eCommerce - Notifications/Tags - Customise Notifications

Keep scrolling to view all the editable notifications. At the bottom, you will find the Fully Custom Email Template options. The easiest template uses the [CONTENT] tag - this will insert the default order template into the notification. For a fully customised template, use all of the tags.

List of Email Notification Tags

[CONTENT]	Includes all standard order information, excluding logo and merchant details
[EMAILBODY]	includes order lines plus additional shipping instructions and gift message
[ordersummarylines]	Includes only the order details
[VOUCHER]	Inserts the voucher code/image
[CustomerDetails]	Inserts the customer's details
[GifteeDetails]	Includes the shipping details
[MerchantDetails]	Inserts your details as shown on your Contact page
[ORDERID]	Invoice/order ID
[ORDERDATE]	Inserts the date the order was placed in DD/MM/YYYY format
[PAYMENTSTATUS]	Displays whether the order has been paid for
[GIFT_MESSAGE]	Displays the gift message
[SHIP_COMMENTS]	Shows the shipping comments/additional instructions
[affiliateInfo]	Order/Invoice only. Shows the affiliate details
[paymentmethods]	Order/Invoice only. Displays the payment instructions, links, and methods
[FullCustomerAddressAndOrderDetails]
[ReceiptPaymentStatus]

More Tags

For more Notification Tags - see Creating an Email Template / Email Tags

Additional Shopping related tags see - Custom Invoice / Receipt Tags

For Tags related to building a template see - Custom Template Tags

More From This Section

Order Options

Clicking the Order number (or the blue magnifying glass in the buttons to the right) will provide additional options and detail for managing the order.

Viewing a Pick List for an Order

In the orders area you can view an interactive picklist for use on a tablet, or for printing out, when looking to get items for an order.

Updating a received order via Returns / Adjustments

You can update an order received and paid, to return/update stock, add new products or add custom fees or credits. Changes will appear as adjustments to the original invoice.

Sending a customer order documents manually

If needed you can send/resend a customer their order dockets manually via the PRINT/EMAIL DOCS area. You can also choose to view, print or pdf the documents.

Customising Email Notifications

Customise the appearance of the notifications that are sent out to your customers.

Send a TAX INVOICE instead of an invoice

Heres where to go to change it in the CMS

How to remove Auto-login links on Invoices

If you do not want customers to have the ability to auto-login to their website account from a link on the invoice, you can disable this.

Add a Custom Logo to your invoice

You can choose to add a custom logo image to your invoice that overrides the website logo

Setting your own invoice number and prefix

You can specify your own custom order number, which will count sequentially from then on, as well as an invoice number prefix.

Changing the company/organisation name that appears on the invoices

Delivery Docket with Barcodes

You can generate a delivery docket with scan-able barcodes via the Print/Email docs area

Adding a Barcode to appear on your Dockets

Via the Ecommerce notification options you can choose to have a barcode appear on order documents.

Changing the Status of the Order

While the Status of the Order will change with certain events e.g. payment, you can set a custom Status to appear next to the order via the Notes / History area, when viewing the Order.