Who owns my website?
You own your own website and we own the content management system and other tools and functionality provided in your website (the behind the scene workings)
Your Intellectual Property
You own your graphics, your content, your pages, your data, your mailing lists, your order history, your message history. You can download your text and images at any time using common FTP software. Details can be found in your "manage files" area. You can download your order/members/messages data at anytime in CSV format, suitable for viewing in Excel. Depending on the designer involved, please note that your graphics may be subject to an ownership clause until paid in full.
Your domain name
Your right to use your domain name is given to you by the shared registry system. They do not like anyone using the word "own" as you must pay an annual fee to retain "control rights" to the domain. However, you are the registrant, and until that domain expires, no one except you can take or sell the domain to anyone else. We are the typically the authorised registrar in this process and act on behalf of the SRS, and are bound by their rules.
Your right to use your domain name is given to you by the shared registry system. They do not like anyone using the word "own" as you must pay an annual fee to retain "control rights" to the domain. However, you are the registrant, and until that domain expires, no one except you can take or sell the domain to anyone else. We are the typically the authorised registrar in this process and act on behalf of the SRS, and are bound by their rules.
Backup CD's
You may purchase a CD backup at any time by contacting support. Please note that restoration from backups or importing of a website from another provider is also not a free service. Restoration of any part of a website from backups is also possible, but may be chargeable
You may purchase a CD backup at any time by contacting support. Please note that restoration from backups or importing of a website from another provider is also not a free service. Restoration of any part of a website from backups is also possible, but may be chargeable
If your website goes offline
Please note that if your website goes off line due to non payment or at your request, we reserve the right to delete your website at any time after 30 days. If your website is within a trial period, and is not yet live, we reserve the right to delete your website after 30 days of inactivity. Please keep in touch with us so that we know when you expect to go live, so that we can keep your trial active for you.
Please note that if your website goes off line due to non payment or at your request, we reserve the right to delete your website at any time after 30 days. If your website is within a trial period, and is not yet live, we reserve the right to delete your website after 30 days of inactivity. Please keep in touch with us so that we know when you expect to go live, so that we can keep your trial active for you.
Data that is over 3 months old
We also reserve the right to delete order history, message histories, backups, web statistics, and any other data that is over 3 months old. You should regularly keep a copy of any historical data if it is important to you. Our shopping cart system is not an accounting system, and should not be used as your final repository for order data.
We also reserve the right to delete order history, message histories, backups, web statistics, and any other data that is over 3 months old. You should regularly keep a copy of any historical data if it is important to you. Our shopping cart system is not an accounting system, and should not be used as your final repository for order data.
Our Intellectual Property
We own the tools that we provide you to create/update your website. We also own any customised content templates or functionality that we may add for you.
This may impact on shopping websites and forums. You cannot take your forum or shopping cart with you to another server. You may take your data, text and images, but not the functionality.
When we charge a setup fee for using our functionality, it is a setup fee only, you are not purchasing any ownership nor license of the functionality that you are using.
More From This Section
How long will this all take? Here you will find timeline guide for completing website projects
Use this checklist to review your website before going live.
How to change your website from a trial site to a live public site, payment etc
Your trial period is extended everytime you press publish, so you can keep your trial going as long as it takes for your site to be ready to go live.
There are various approaches available to allow you to style the template, content and system-generated pages.
The DESIGN menu provides options to change and backup/restore saved themes
Here is the procedure for having your website custom designed.
I have several websites. How do I access them under one login and password?
If you have added sitewide messages to the site they can be changed via the DESIGN > MESSAGES AND POPUPS section
Google doesnt automatically know that your website is live the minute you make it live. In fact it could take up to 6 months for Google to find it and index it.
You can help speed up this process up by submitting your site to Google for consideration
You can tell Google about the new page by setting file redirects in the system.
If youre images are rotated on your website unexpectedly, it could be due to hidden EXIF data stored on the image when taking the photo
If your template comes with some default content in the templates footer area, this is how you can edit it.
If you need to switch to HTML mode to add scripts or embed codes into your page there are two ways to do it.
You can access the area to put code before the body tag via the SEO area
Some templates come with promoted products on the homepage - here's how to remove them
The short answer is you do, however you can't take our easy to use content management system with you
If the domain name is connected to another webspace, then please create a new webspace (using the same login email address as your existing site), then transfer the domain over from your other webspace, there is a domain setup option for that.
You may like to go live with a single custom placeholder webpage with your own graphics, or downgrade to this if you are going offline for a while.
Many help guides talk about clicking the (Page) Options tab. This is where it is located
You can change the size of the text either when editing a page or in the template.
There are multiple editors in the CMS, including the Drag-drop and Contentbox editors - here's how you change editors.
FAQ Topics
Building your site
Advanced Page Types
E-Commerce
- Shopping Basics
- Category Management
- Products
- Product Options
- Layout and Formatting
- Payment Options
- Processing Orders
- Advanced Ecommerce
- Product Pricing, Currencies
- Plugins
- Wholesale
- Rental, Booking and Appointment Systems
- Freight - Couriers
- Stock & Quantities
- Vouchers, Discounts, Loyalty Points
- Selling Photos / Prints
- Shopping Cart Add-on Page types
- Advanced APIs / Add ons
- Point of Sale (POS)
- Reports
- Orders / Invoices
Email & Membership
- Member Management
- Members Pages / Template Customisations
- From Addresses and Reply To Email Notifications
- Global Enquiry form options
- Standard Field Names
- Webmail
- Bulk Email
- CRM Features
- Email Campaigns
- Forums & Blogs
- Pop3/Imap Email Services
- Scams and Hoaxes
- Lead Magnets / Growing Your Customer Database
- Form Spam Filtering
