How do I do this?

So often we get asked a question like, how do i do __________?

Typically the answer requires 1 hour of research, but only 1 minute to implement. 

Our system has so many features, no one knows how all of them work, not even us, not event the original developer, or current developers, without often investing time to trial and error through some configurations. 

Typically the question seems simple, and the answer is probably simple too, but there is a gap in the middle. The time taken to connect the dots just takes time. It is quite impossible to quote for this sort of situation. 

Often the person you talk to on support will be an expert in design, ecommerce or technical, but not all things. 

Please understand that when we quote for research and investigation time, this is why.