In this edition of website.world news:
We hope all our merchants will support each other by shopping online, and supporting other small businesses like yourselves. In our November newsletter we would like to promote some of our merchants offerings. Please submit your link for inclusion via the thread on our Facebook wall. Please also like our Facebook page while you are at it.
Mike is back on the team, and is answering the phones and email from 7pm until 9pm each evening. We know alot of you are busy in the day time and work on your websites after dinner, so we hope this additional availability of support will be beneficial to you.
Our official phone/email support is now monday-friday, 9am-5pm & 7pm-9pm NZ time. Outside of those hours, we do monitor the support desk but only respond to tickets that are real emergency issues.
All our website builder powered websites had 100% up time in September, and October is the same so far. Really happy with that.
Our CMS system has 99.95% up time in October, down from 99.99% in september. We're working on that.
We now support international character sets, e.g. Arabic, Japanese, etc in our email notifications, subject lines etc, in addition to having always supported it in the content of websites and email body. Please let us know if you experience any issues with international characters and please provide a screenshot so we can see exactly where the issue has presented it self.
We have design consultants from all over who can take your website to the next level. All Web Designers are independent businesses who will consult and bill you directly for their time.
If you require personalised training, please contact one of our consultants, who are based all over. Several consultants also provide over the phone and web based training at a scheduled time.
We would encourage all customers to get at least one hour of training at the early stages of building their website, and one more review prior to going live, just to give your website that professional critique, and quick tidy up of the rough bits.
Training topics include:
How to use website builder and shopping cart
How to design websites
How to crop and tidy up photos
How to optimise to get your website higher on google and other search engines
How to setup a facebook page, or other social media account
How to send newsletters
How to use any other feature we offer.
Caching speeds up your computer, but it also causes confusion when viewing changes to your website. Every web master needs to become familiar with this concept. Almost a third of all our support tickets relate to mis understandings about caching. We can't change the nature of the internet, we only educate.
We have teamed up with the awesome 2talk team to offer you some great broadband options. If you have become disgruntled with your current isp, now is the time to get a great bundled broadband offering.
Do you need an 0800 number for your business? We think 2talk provide a really awesome service, and it's who we use. For example, you have an 0800 number call your landline first, then your mobile, then your 2IC's mobile to ensure that somone will take the call. Their rates are cheap, and all the value added services can be managed via a web page control panel, so you don't need to wait on hold for any call centers. You can manage your lines fully yourself.
Did you know that if you refer a friend to use our awesome website builder service, you get a 25% discount off your hosting? If you refer 4 friends, then you will essentially get your web hosting for free! Not only that, but your friends will also get their 2nd month web hosting absolutely free. That's a nice little encouragement for them to check our service out and gives us the opportunity to setup your discount. Both discounts apply for your 2nd and subsequent websites also. It doesn't matter if it is yours, a friend, family or a stranger. Discounts begin once both websites are live. Please make sure you or your friend communicates the referral at the earliest opportunity.
We have an awesome new offer for web designers and awesome business networkers. We can setup any web designer who is interested with all they need to get started as a web designer at no cost:
There are several places you can find answers to questions about how to build your website and add features (which, there are a lot of) and its free for you to look:
http://word2cleanhtml.com - Cleans word docs for CMS Editor
GoogleFonts - Online Web Fonts
http://pinterest.com/ - A social networking Pin Board
http://pixlr.com/ - online photo editor
http://www.photoshop.com - online photo editor
http://www.jotform.com/ - online form builder
www.needanerd.co.nz - NZ Wide IT Nerds
www.geeksonwheels.co.nz - NZ Wide IT Geeks
www.ninite.com - absolutely the best way to install new software on a new computer
www.2talk.co.nz - cheaper VOIP calling and 0800 incoming call routing
All those links and more at our new toolbox page:
Here's a selection of some of our recent Go Lives.
Posted: Wed 28 Oct 2015