A very merry Christmas to all. I hope you have had an awesome year, and look forward to a great holiday period.
Once again this year we have made donations to charity.
It's been a big year this year. To recap some of the key highlights
All user passwords are now encrypted in our database, and no one, not even our system administrators can see them. It's important that passwords are stored encrypted, as often many users make the mistake of using their banking password on other websites. Although it has never happened, it is always possible that one day our security might be compromised, and you could imagine the danger of several million emails, names, addresses and passwords getting into the wrong hands.
A number of our merchants have historically enjoyed the ease of administering their customers passwords, but now this must be done with our standard workflows. You can change a customers password to anything you like, but if you send a password reminder, it will generate a temporary encrypted password.
Users are also required to enter their old password in order to change to a new password. This ensures that passwords can't be changed if someone left themselves logged in on a public computer.
We have added a special tag called AUTOLOGINLINK that you can add to autoresponders to make it easier for your customers to login with just 1 click, using a secure hash of their password. We have had this link on the bottom of our shopping cart orders for some time.
This year we will only be closed on the main public holidays. A reduced staff roster will provide support on most days through the holiday period. If you don't get someone on the phone, i would really encourage you to email us, as we can then get to your ticket in order they come in, and support you from any device. The average wait time for a response to a support ticket has been about 15 minutes during most working days. After hours, your ticket may be answered within 2 hours, and answered from a mobile device, so be really helpful in providing a good description of your problem along with a screenshot.
Please make sure you have paid all your hosting fees before Christmas, you need to have paid the invoice received last week well before Christmas day. Cheques will not be noted between the 20th December and 5th January.
If you require personalised training, please contact one of our consultants, who are based all over NZ. Many of our Auckland team can also provide over the phone training at a scheduled time.
We would encourage all customers to get at least one hour of training at the early stages of building their website, and one more review prior to going live, just to give your website that professional critique, and quick tidy up of the rough bits.
Training topics include:
How to use website builder and shopping cart
How to design websites
How to crop and tidy up photos
How to optimise to get your website higher on google and other search engines
How to setup a facebook page, or other social media account
How to send newsletters
How to use any other feature we offer.
Caching speeds up your computer, but it also causes confusion when viewing changes to your website. Every web master needs to become familiar with this concept. Almost a third of all our support tickets relate to mis understandings about caching. We can't change the nature of the internet, we only educate.
With the introduction of the international CDN hosting service, it's important that we highlight a few issues with regards to browser and proxy caching.
Learn more about Clearing your browser cache
If you require training or professional help getting started with your website, please review their portfolios, specials etc and contact a local consultant. We have authorised all our resellers and design consultants to engage with you directly, and bill you directly for their time.
You can see all the available consultants at the following link from all across NZ.
We have teamed up with the awesome 2talk team to offer you some great broadband options. If you have become disgruntled with your current isp, now is the time to get a great bundled broadband offering.
Did you know that if you refer a friend to use our awesome website builder service, you get a 20% discount off your hosting? If you refer 5 friends, then you will essentially get your web hosting for free! Not only that, but your friends will also get their 2nd month web hosting absolutely free. That's a nice little encouragement for them to check our service out and gives us the opportunity to setup your discount. Both discounts apply for your 2nd and subsequent websites also. It doesn't matter if it is yours, a friend, family or a stranger. Discounts begin once both websites are live. Please make sure you or your friend communicates the referral at the earliest opportunity.
We have an awesome new offer for web designers and awesome business networkers. We can setup any web designer who is interested with all they need to get started as a web designer at no cost:
There are several places you can find answers to questions about how to build your website and add features (which, there are a lot of) and its free for you to look:
If you can't find the answer you need - then get professional help
In 99% of cases the answer to a problem is covered in one (or more) of these places. We always fix bugs fast, with all the users we have we get notified very fast of any real bug - they are not common, so if you are having an issue operating the CMS consider some online training with us - you'll always take something away worth value. In all other cases we are happy to do anything you are having trouble doing yourself for a small fee starting from $20 for 10 minutes.
http://word2cleanhtml.com - Cleans word docs for CMS Editor
GoogleFonts - Online Web Fonts
http://pinterest.com/ - A social networking Pin Board
http://pixlr.com/ - online photo editor
http://www.photoshop.com - online photo editor
http://www.jotform.com/ - online form builder
www.needanerd.co.nz - NZ Wide IT Nerds
www.geeksonwheels.co.nz - NZ Wide IT Geeks
www.ninite.com - absolutely the best way to install new software on a new computer
www.2talk.co.nz - cheaper VOIP calling and 0800 incoming call routing
All those links and more at our new toolbox page: More Toolbox / Links
Here's a selection of some of our recent Go Lives.
Please contact us for more information.
From the Team @ Web Widgets Ltd - Free Website Builder
Posted: Wed 10 Dec 2014