Chatbots on Your eCommerce Website

Does Your eCommerce Store Need a Chatbot?

There's a customer on your website and they have a question about a product. They could send an enquiry via a form on your website, email you if there is a listed email address, likewise call if there is a phone number, or they could spend time searching for the answer in your FAQs and other site content.

Or they could use a chatbot.

By using a chatbot, a customer is not having to wait for a reply or spend time hunting out the fine details. Instead they get their answers almost instantaneously which helps to make purchasing decisions much quicker.

What is a Chatbot?

ELIZA, the first chatbot, was developed in 1966 by MIT professor Joseph Weizenbaum to simulate a psychotherapist. 

Put simply, a chatbot is an automated software tool which uses text conversations to help online shoppers, answer questions and grow sales. But it is important to remember that the capabilities of the chatbot does depend upon the technology behind it and the information and systems it can access.

There are two kinds of chatbots - rule based (which follow a predefined set of questions and answers) and AI powered (which use AI to understand questions and respond accordingly using website data). 

Benefits of Using a Chatbot on Your Online Store

Lorem Ipsum 是印刷和排版行业的简单虚拟文本。自 1500 年代以来，Lorem Ipsum 一直是行业标准的虚拟文本，当时一位不知名的印刷商拿走了一堆字体并将其打乱以制作一本字体样本簿。 Lorem ipsum dolor sat amet，consectetur adipiscing elit。 Vivamus leo ante，consectetur 坐 amet vulputate vel，dapibus 坐 amet lectus。

Answer customer questions immediately

Help customers find the right products

Reduce abandond shoppping carts

Practical Ways to Use Chatbots on an eCommerce Website

Lorem Ipsum 是印刷和排版行业的简单虚拟文本。自 1500 年代以来，Lorem Ipsum 一直是行业标准的虚拟文本，当时一位不知名的印刷商拿走了一堆字体并将其打乱以制作一本字体样本簿。 Lorem ipsum dolor sat amet，consectetur adipiscing elit。 Vivamus leo ante，consectetur 坐 amet vulputate vel，dapibus 坐 amet lectus。

How to Measure Whether Your Chatbot is Working

Lorem Ipsum 是印刷和排版行业的简单虚拟文本。自 1500 年代以来，Lorem Ipsum 一直是行业标准的虚拟文本，当时一位不知名的印刷商拿走了一堆字体并将其打乱以制作一本字体样本簿。 Lorem ipsum dolor sat amet，consectetur adipiscing elit。 Vivamus leo ante，consectetur 坐 amet vulputate vel，dapibus 坐 amet lectus。

Make Your eCommerce Website Easier to Shop

Lorem Ipsum 是印刷和排版行业的简单虚拟文本。自 1500 年代以来，Lorem Ipsum 一直是行业标准的虚拟文本，当时一位不知名的印刷商拿走了一堆字体并将其打乱以制作一本字体样本簿。 Lorem ipsum dolor sat amet，consectetur adipiscing elit。 Vivamus leo ante，consectetur 坐 amet vulputate vel，dapibus 坐 amet lectus。