By default you will receive an email regarding product enquires to notify you of a customers question, but you can also follow up with the customer from within the CMS.
Where to find customers product enquiries in the CMS.
- You can find all website enquiries from contact forms, plus product enquiries listed via the ENQUIRIES main menu button.
- You can also see outstanding enquiries in the E-COMMERCE section of the website, in the main product list.
- Outstanding enquires yet to be responded to are visible in the products STOCK detail area.
- Clicking the 1enq button in the screenshot above will take you directly to this page.
Following up with customer enquires within the CMS
You can follow up with customers from within the CMS using the REPLY option next to the enquiry.
- Product enquires contain a link to the product as part of the message body automatically when replying to an enquiry.
- You can create pre-set (canned) responses to add to the follow up email.
- You can add customer notes or add a status note against the enquiry.
More From This Section
Learn about our affiliate management system here
By default, custom checkout fields appear in an unsorted order when appearing on invoices. You are able to force the order using the following hidden field.
Understand the stock management process deeply for fast selling items.
You can view the history of automated emails sent to a customer or for an order.
Learn about importing products from CSV
You can export Product data from your shopping cart in CSV format.
You can specify 6 extra product fields that will appear as filter options in the advanced search option.
You can add enquiry forms to your product pages with a click of a button
The content management system logs product enquiries in multiple areas
Within the Enquiries / CRM section of the CMS you can create pre-set responses to be inserted into your replies.
You can now add products to a closed order.
You can now create orders via an Excel spreadsheet upload.
Before you can issue a refund, you need to issue the credits. Either a discount, or a stock item return...
You can add vendor-only pages to allow members to upload and manage their own products a view orders
Learn more about how to setup an art gallery with exhibitions and artists
You can either set specifications via the More Text > Specifications area or via a Custom table format
You can create Gift Packs or Recipe products which will track stock for individual items sold
Prevent checkout continuing, until customer has added enough items to their cart to match the required threshold.
Custom calcs is an optional plugin that can be used to calculate a complex manufacturing cost, using all sorts of interesting formulas.
Sample of rep setup for internal use.
Using the p_minLevelForSee column you can restrict who can view the products imported.
FAQ Topics
The Basics
Building your site
- Pages
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- - DRAG DROP Editor (Default)
- - CONTENTBOX Editor (Advanced)
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E-Commerce
- Shopping Basics
- Category Management
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Email & Membership
- Member Management
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Advanced
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- [TAGS]
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