Customer Relationship Management (CRM)

Kei roto katoa i a maatau paetukutuku he punaha whakahaere whanaungatanga kiritaki (CRM), he punaha whakahaere mema ranei. Ko ta maatau CRM i hangaia mo te whakahaere i nga kaihoko hokohoko me te hononga nui i waenga i nga kaihoko wheako ipurangi me o raraunga kaihoko. Heoi, he rite tonu te pai o ta maatau punaha mo nga kaihoko hokohoko me te whakahaere i nga mema karapu, kaiohauru ranei ki tetahi ratonga ipurangi, ratonga whakawhiti raraunga ranei.

Full Customer History Recorded

Ko nga kaihoko katoa e hoko ana, e uiui ana, e rehita ana, e takiuru ana, e tuku korero ana ranei, me era atu mea ka taapiri katoa atu ki to papaunga raraunga kaihoko me te whai i o raatau wahitau imeera ahurei. He ngawari ki te rapu i nga kaihoko me te uru ki nga raraunga e pa ana ki nga kaihoko. Ko etahi atu inenga purongo ka taea e koe te kite he aha nga konae kua tangohia e te mema kua uru mai.

Lead Generation Pages

Ko nga wharangi paetukutuku katoa ka waiho hei wharangi whakatipuranga arahi. Maamaa te taapiri i tetahi wharangi rehitatanga, wharangi pakirehua ranei, ka whakarite i to karere kia pai ai. Ka taea te pupuri i te tauira paetukutuku me te tahua kia hohe, whakarite ranei i tetahi tauira mo te whakatipuranga kaiarahi, kaua ranei e kowhiria he tauira mo te wharangi whakatipuranga arahi. I runga i te wharangi mihi, ma te kaiwhakautu aunoa ranei, ka taea e koe te taapiri i tetahi hono ki to reanga kaiarahi tango PDF kore utu, etahi atu utu kore utu ranei.

Integrated Ecommerce and Subscription Management

With high cohesion between our ecommerce system and CRM, both your customers, and your CRM needs, are met without delay or integration issues. The integrated ecommerce system also allows you to manage paying subscribers and renewals of their subscriptions. 

Customer Notes and Followup

You can add notes to individual customers, or groups of customers at a time. Include a followup date, and you will be prompted later with all those customers due for a followup. Share responsibility with your team. All notes are tracked against which staff member added them. 

Enquiry Management / Canned Responses

Ko nga patai a nga kaihoko ka taea te whakahaere i roto i ta maatau paewhiri mana. Ka taea e koe te tuku tuhipoka me nga karere mana ki nga patai. Ka taea e koe te tohu i tetahi pakirehua kua oti. Ka taea e koe te whakautu ki nga patai, me te tuhi i te karere puta. Ka taea e koe te tuku urupare ki nga kaihoko, kia ngawari ai te whakahaere i taua momo patai i nga wa maha. Mena kei te tukatuka koe i nga mahi, ka taea e koe te whakahaere i to tirohanga tuatahi o to CV me te whakariterite i roto i te CMS, me te whakamaarama i te tukanga korero a te kaitono. I te wa e tiro ana koe i te patai a nga kaihoko, ka whai waahi tonu koe ki nga korero nui katoa mo te hitori o te hoko a nga kaihoko, te hitori pakirehua, nga tuhipoka me etahi atu, katoa ma te paatene o te paatene kotahi.

Send Newsletters

Send emails to all, individuals or a targeted group, via our integrated bulk emailer. Provide 1 click login links to make it easy for your customers to come back and purchase. 

Automated Campaign Manager

Set and forget your marketing campaign. All new (or existing) customers who meet your rules, will be automatically added to a timed campaign, that will drip feed the right messages at the right time in their customer life cycle. This system is also often used in automated online education systems.

Customer Filtering, Grouping and Security Levels

You can assign customers to multiple groups/tags. These groups can be used for security, or for filtering email delivery. All customers are assigned a default security level. They can optionally opt in, and our system will automatically confirm their email address is validated. You can optionally upgrade members to several authorised access levels, for trade customers, or paying subscribers for example. When an email address is detected as faulty, we automatically downgrade the member level to a failure report. If a customer has had no detected activity for 2 years, we set them aside into the stale area. These automated features take some of the pain away from dealing with large lists of customers. 

Customer Liaison

Share files with individuals, or groups of customers. Allow customers to share files with you. Share pages with individuals or groups. Allow some customers to contribute content to blogs, forums, events, pages etc. Provide personalized messages to each customer who logs in. 

Customer Self Management

Customers who login can update their contact details, view past orders, and repeat an order. We are constantly adding new post sale functionality for end users. 

Reports and Data Export

As you would expect, we provide multiple reports for viewing customer and sales data, and you can easily export all data in a CSV format to produce your own custom Excel reports. 

Importing Data and Data Sync

You can easily import customer data in CSV format, or copy and paste an email distribution list. 

We can also sync your customer data from Xero, Unleashed and Vend.

Google Analytics

You can easily connect your website with google analytics to track other customer activity. We send standard eCommerce data through to Google Analytics if you have enabled it.  

API

You can view/add/update/delete customer data via our easy to use API. Use our API to integrate any other systems you wish to work with.