Some unethical web designers and other registrars fail to set you as the registrant name, and instead use their own name. This is against the .nz rules.
If you have paid for the domain name, the registrar is required to have registered it under your name and provide your authorisation code within 1 business day.
If they don't do that, you can learn about making a complaint at the Domain Name Commission
Sorry there is nothing more we can do to help, except for you to sort through the dispute with your old domain provider.
In the meanwhile, you could register an alternative domain, or ask that the old web designer or registrar update your nameservers to point to ours so that you can at least get your new website live.
As soon as you have your Authorisation Code, we can transfer your domain and start helping you. Without that key, we have no power to help, and we can't get involved in your dispute.
Register a Complaint
Use the form below to lodge a complaint with the Domain Name Commission NZ
More From This Section
What is a domain name? A domain name is required in order to have a custom web address. Learn how domain names work here.
Follow this procedure to register your new domain name.
If you already have a domain name and want to associate it with your new website, follow these steps:
If you have multiple domains attached to a site, one must be assigned as the primary domain.
To up date the contact details of your registered domains.
How to generate a new authorisation key for your domain managed by us.
The nameservers are the machines that convert web addresses (domain names) to machine IP addresses (numerical addresses)
What happens when your domain name is due for renewal
How to point your domain at a website hosted elsewhere using A Record/CNAME records.
Here is where you need to go to change your authoritative nameservers. Change who is responsible for managing your nameservers.
Warning, this is for advanced users only.
Get the steps to validate your website via the CMS. Domain verification. Verify domain name. You can access all 3 methods of domain verification in the domains tab.
Gmail and Yahoo have announced changes that require you to add a DMARC record on your domain before February 1, 2024 if you’d like to continue sending emails from a branded email address.
What to do if you haven't renewed your domain name on time and decide you want to keep it
How to set up a subdomain eg. example.yourdomain.co.nz
Where do I find and the how do I understand my website's statistics?
Sometimes users experience website outages that may not actually be a website outage, but actually an outage of the clients connection, or some link in the middle. Read on.
Q: Will Google Apps work with a free parked domain name? A: Yes, but we do not provide any free support for this. Our support obligation for free parked domain names is "Master nameservers" and "Registry Contacts" and "Billing". It does not include "A-Records and CNAME and MX" However, DNS is active in any state other than NEW/DELETED.
Some unethical web designers and other registrars fail to set you as the registrant name, and instead use their own name. This is against the .nz rules.
It is a complicated business to purchase a domain name that is registered to someone else. Our support is strictly limited to the following advice.
You can quickly find your domains expiry date in the Domains / Mail area.
You can quickly find some information as to where your domain is managed via the Domains and Mail area.
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